FAQ

What shipping options are available on KingBabyStudio.com?

Currently, we ship via UPS with a signature required for all deliveries. If you would like us to remove the signature required please contact our customer service after you place your order. Please reference your order number when making the request. If your order has been shipped prior to your request we will not be able to change the signature option mid transit.

Our shipping methods include UPS Ground (5-7 Business Days), UPS 3 Day (3 Business Days), UPS Canada Standard (5-7 Business Days to Customs), UPS World Wide Expedited (3-5 Business Days to Customs). If items are in stock we aim to ship your order within 72 hours. Weekend & holiday orders will ship the following business day. We do not ship to P.O. boxes.

Does King Baby offer Personal Shopping services?

Yes. Please contact PERSONALSHOPPER @ KINGBABYSTUDIO.COM to find out more about our complimentary personal shopping service.

Can I ship my order to an international location?

Yes we ship worldwide.  Shipments outside of the U.S. may be subject to import duties and taxes, which are the responsibility of the recipient.  Please contact your customs office for more information.

Is all King Baby merchandise available for purchase online?

Online is a select assortment of our newest and most popular jewelry. To find out about additional products, styles, or sizes, please contact PERSONALSHOPPER@KINGBABYSTUDIO.COM or visit a King Baby boutique

What if I need extra help or advice about my purchase?

Please contact PERSONALSHOPPER@KINGBABYSTUDIO.COM

How can I check an order I placed on KingBabyStudio.com?

You can log into your account to track recent orders.

Do other websites or stores sell authentic, new King Baby merchandise?

There are hundreds of retailers that sell King Baby designs.

Where can I report a possible counterfeit design or website selling suspected King Baby knockoffs?

Please contact CUSTOMERSERVICE@KINGBABYSTUDIO.COM.

How can I make returns or exchanges?

For online returns or exchanges, please contact 1-(615)-248-4318. For products purchased through a boutique, please contact the store directly. For further assistance, please contact CUSTOMERSERVICE@KINGBABYSTUDIO.COM.

How do I purchase a King Baby gift card?

At this time, you can only purchase and use a gift card, at our flagship stores in Santa Monica and Nashville.

Can I use my King Baby gift card to make a purchase online?

Not at this time. May I replace a lost or stolen King Baby gift card? Gift cards are treated as cash and are not replaceable. We are not responsible for lost, stolen, or misplaced gift cards.

Track Your Order

You will receive updates regarding the status of your order, including a notification when it ships, at the email address you provided when ordering.

To access your order history, SIGN IN to your account.

Non-registered customers do not have online access to order history. You may request information via email or by calling 1-(615)-248-4318. Please have your order confirmation number handy so we may respond more quickly and accurately.

Size Guides

We’ve created our bracelet and ring size guides to help you choose the perfect-fitting jewelry.

For easy assistance, they are available for you to print below. If you have any questions about determining your size, our Customer Service professionals will be glad to assist you. Please call us at 1-(615)-248-4318.

Download the King Baby Ring Size Guide
Download the King Baby Bracelet Size Guide

Returns & Exchanges

We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. Defective merchandise may be returned or exchanged within 10 days after purchase for a refund or exchange, the defective nature of the item will be determined upon receipt. Returns for reasons other than defective or incorrect merchandise will be awarded a store credit only. Merchandise received after 21 days will be subject to a 20% restocking charge. Merchandise received after 60 days will only be accepted at our discretion for a store credit. We will only refund shipping charges if we sent the wrong item or the item sent was defective. Returns for customized items will not be accepted. Apparel returns will be accepted at our discretion for a store credit only. If you are making an exchange because you would like a different size, style or color, you will be charged for shipping on your exchange. The return/exchange value is determined by the last retail price of the item. Please note: We do not accept returns on products that were not purchased via this website. Please use the most economical shipping method for your return. Due to security constraints, we cannot reimburse you for an amount greater than your purchase amount. Please contact customer service for a Return Authorization number, which must be clearly written on the OUTSIDE of the package - returns without a Return Authorization number will be refused upon delivery and returned to sender. Beaded jewelry in need of repair after 21 days of purchase are charged a $20 restringing fee for bracelets and $30 for rosaries. Cost of lost beads are determined per item and charged accordingly.

Repairs

To get your item repaired please fill out the form located here http://kingbabystudio.com/repair-request

Beaded jewelry in need of repair after 21 days of purchase are charged a $20 restringing fee for bracelets and $30 for rosaries. Cost of lost beads are determined per item and charged accordingly.

Your Online Account

Register with King Baby for the most convenient shopping experience. Once you register, you will not have to reenter your shipping information. For your safety, we do not keep any credit card information. REGISTER OR LOGIN HERE

Credit Card Use

  • American Express
  • VISA
  • MasterCard
  • Discover
  • PayPal

Credit and Debit Cards: The total dollar amount of your order is allocated at the time your card is approved.

Gift Card Terms and Conditions

At this time, the King Baby gift card is only available at King Baby boutiques located in Santa Monica and Nashville in any amount from $100 to $5,000. Gift cards may be redeemed only at these two locations. Not redeemable for cash or credit except where required by law.

Sales Tax

Sales tax is automatically applied to your King Baby order in accordance with individual state regulations if your shipping address is in one of the following states: CA, TN,.

Order Status & History

We will send updates regarding the status of your order, including when your item(s) ship*, to the email address you provided when ordering. To be done manually Registered customers, Sign In to access web order status and history. Non-registered customers do not have online access to order status and history. You may request information via email or by calling 1-(615)-248-4318. Please provide the order confirmation number displayed after placing your order so we can respond more quickly and accurately.

Order Cancellation

You may cancel any King Baby order as long as it has not been shipped.

Email us at customerservice@kingbabystudio.com make sure to include your contact information and order number. You will either be contacted by an associate or get an email confirmation regarding your order cancellation and refund confirmation.

NON-REGISTERED CUSTOMERS, please call toll-free 1-(615)-248-4318 toll-free to determine order status; to cancel it, please have your order number ready.